Interoperable, ultra-low profile, high-gain satcom on the move


IT Desktop Support Engineer

We have an exciting opportunity for a Desktop Support Engineer. You will be a member of the IT Team, working closely with the IT Manager. You will be responsible for providing desktop support to Hanwha Phasor employees, both face-to-face (at London office and occasionally at Cambridge office) and remotely.   

 The successful candidate will be part of a dynamic London-based technology company developing and delivering complex and innovative products into the aerospace, maritime and land mobile industries. 

Look up and lock on to a bigger future, fast

As the original disruptors in solid-state satcom-on-the-move antenna, Hanwha Phasor is rewriting the book on phased arrays. It’s one of the toughest challenges in satcom. And, so far, we are the only team to demo multi-axis capability in real world conditions.

Now we’re closing in our goal: active electronically-steered antennas (AESA) for super-fast, super-reliable connectivity—GEO, of course, but LEO, MEO and HEO too.

Our inventive combination of digital and analogue architectures enables highest performance gain for lowest power and lowest profile, while our modular approach enables configurable apertures for the full range of enterprise customers on the move – in the air, on land or at sea.

Backed by Hanwha Systems, the Korean technology giant with a growing presence in global satcom, we are attracting formidable partners: we have appointed a world-class, global manufacturing partner, and two of the world’s best FABs are working on our chips.

So, what does that mean for you? All the fast-paced opportunity you’d expect from a challenger, plus the systems, processes and investment you’d want from an established industry leader.

Technical responsibilities

  • Service minded attitude; an eagerness to help users accomplish their goals
  • Identifying and resolving technical problems ensuring that the work is carried out within agreed service levels and in accordance with department guidelines
  • Helping with implementations, deployments and changes
  • Preparing and setting up of new desks/computers – desk moves
  • Managing the IT inventory across all sites
  • Maintain and update existing Knowledgebase documentation

Essential qualifications and skills

  • Hands on professional experience in a face-to-face environment doing 1st & 2nd line Support for Windows
  • Experience in diagnosing, troubleshooting, and resolving technical issues at the desktop, server, and network level
  • Good understanding of networking concepts including DNS, DHCP, TCP/IP, DNS, VLAN, FIREWALLS, VPN
  • Strong knowledge of Outlook, SharePoint, Teams and Office 365 products.
  • Good understanding of Azure AD
  • Good general computer hardware and networking knowledge
  • Experience with Active Directory, Group Policy, remote access solutions and software deployment
  • Willingness to occasionally work out-of-hours or weekend work
  • Advanced customer service skills


  • Exposure to AWS
  • VMWare

All the benefits you'd expect from an industry leader

  • Competitive salary
  • Bonus scheme
  • Contributory pension
  • Life insurance at 4X annual salary
  • Flexible working
  • 25 days' holiday (plus recognised public holidays) and holiday purchase scheme
  • Season ticket loan
  • Cycle-to-work scheme
  • Training – continuing professional development to enable our people to succeed
  • Private Medical Insurance (PMI)
  • WeCare – access to 24/7 online GP

Overseas candidates welcome, generous relocation package

  • Sponsorship available on some roles – check vacancies
  • Visa application support and advice for you and your dependants
    • Full access to immigration consultant to assist with application process
    • Visa fees paid in full for employee + up to three dependants
  • Immigration health surcharge (IHS) covered for employee and up to three dependants for the length of the visa
  • Interest-free loans for employees with no prior UK residency – to help with essential purchases on arrival
  • Ongoing advice, support group and buddy scheme with other employees who have recently moved to the UK

London Technology Centre:

  • Based in modern, open-plan offices in the vibrant area of Hatton Garden, with great views of the City of London from several spacious balconies with outdoor seating.
  • Excellent transport connections: Farringdon, City Thameslink and Kings Cross St Pancras overground stations within walking distance; Chancery Lane and Farringdon tube stations within a five-minute walk.
  • Showers, cycle racks, lockers and a coffee shop on site. Workspace networking and social events throughout the year.
  • With the City, Covent Garden and Embankment close by, there's plenty to do at lunchtimes and after work.
  • Leather Lane street food market is right on our doorstep, with the usual chains close by.

For further information on how to future-proof your satcom solution, contact us here